Energy Regulation Board (ERB)
» Consumer Benefits
     Agnes Manda
» Consumer Input into the Regulatory Decision Making Process - The Public Hearing Process
     Silvester Hibajene
» Consumer Protections
     Agnes Manda
» Introduction of the ERB
     Mwangala Zaloumis
» Overview of Rate Regulation
     James Manda
» Safety and Quality of Service
     Kenneth Kangende
» Structure of the ERB
     Silvester Hibajene
» The Zambian Power Market and Issues Confronting the ERB
     Joseph Kapika
» Working Relationship with other Sectors of Government and Stakeholders
     Silvester Hibajene

Missouri Public Service Commission (MOPSC)
» Consumer Protections
     Warren Wood
» Overview of Rate Regulation
     Warren Wood
» State and Regional Electricity Markets Issues Confronting the MOPSC
     Warren Wood

Pennsylvania Public Utility Commission
» Consumer Benefits
     Karen Moury
» Consumer Input into the Regulatory Decision Making Process - The Public Hearing Process
     Cheryl Walker-Davis
» Introduction of the PAPUC and the Value of an Independent and Impartial Regulator
     Wendell F. Holland
» Overview of Rate Regulation
     Cheryl Walker-Davis
» Safety and Quality of Service
     Rajnish Barua
» Social Policies and Tariffs
     Rajnish Barua
» State and Regional Electricity Markets Issues Confronting the PAPUC
     Rajnish Barua
» Structure of the PAPUC
     Karen Moury
» Working Relationship with the Pennsylvania Legislature and Governor and Stakeholders
     Wendell F. Holland