Delaware Public Service Commission (PSC)
» Role of the Regulator and Benefits of an Independent/Impartial Regulator
     Arnetta McRae

Missouri Public Service Commission (PSC)
» Consumer Benefits
     John Van Eschen
» Consumer Input into the Regulatory Decision Making Process - The Public Hearing Process
     Warren Wood
» Consumer Protections
     Wess Henderson
» Filing a Rate Case
     Wess Henderson
» Financing a Regulatory Agency
     Wess Henderson
» General Overview of Regulatory Principles
     Warren Wood
» Interaction Between the Regulator and Government
     Robert Clayton
» Managing a Regulaotry Agency and the Regulatory Process
     Wess Henderson
» Rate Design Exercise
     Warren Wood
» Rate Structure Methodologies - Part 1
     Warren Wood
» Rate Structure Methodologies - Part 2
     Warren Wood
» Rate Structures/Methodologies
     John Van Eschen
» Reasonable Rate of Return
     Wess Henderson
» Regulators Role in Encouraging Investment
     Warren Wood
» Role of the Regulator
     John Van Eschen
» Social Policies and Tariffs
     John Van Eschen
» Social Policies and Tariffs
     Warren Wood
» Working with Stakeholders
     John Van Eschen

Rwanda Utilities Regulatory Agency (RURA)
» Consumer Input into Regulatory Decision Making Process, Public Hearing Process
     Fidele Masengo
» Filing a Rate Case
     Alfred Byigero and Eugene Kivunangoma
» Financing a Regulatory Agency
     Jean Baptiste Mutabazi