Energy Regulatory Office of Poland
» Dispute Settlement in Poland
     Robert Samoraj

New Jersey Board of Public Utilities
» Assisting Utility Consumers in New Jersey
     Kristi Izzo
» Consumer Outreach and Education: BPU Strategies
     
» Political Relations and Relations With Other States
     Frederick Butler
» Public Relations: Getting Your Message Out
     Eric Hartsfield

Other Background Material
» Alternative Dispute Resolution Process
     
» Procedure For Filing Formal Hearing Petition
     
» Utility Consumers Bill of Rights
     

Romanian Energy Regulatory Authority
» Public Involvement and Public Outreach
     Lusine Caracasian

State Energy Regulatory Commission of Bulgaria
» Consumers' Education and Training Efforts: SERC Strategy and Policy
     
» Lessons Learned and Results Achieved Through Partnership
     Konstantin Shushulov
» Methods for Communicating With Consumers
     
» Public Participation in Regulatory Process
     
» Upcoming Developments and Events at SERC
     Konstantin Shushulov