Energy Regulation Board (ERB)
» Alternative Dispute Resolution
     Butler Sital and Agnes Phiri
» Conducting an Audit
     Thula Nyirongo
» Managing Public Involvement – Consumer Protection
     Agnes Phiri
» Measuring Impact of Consumer Education
     Agnes Phiri
» Monitoring Financial Performance
     George Mubipe
» Monitoring Utility Activity
     Yohane Mukabe
» Rate Base Regulation and Depreciation Studies
     George Mubipe
» Update on the ERB and Recent Developments in Zambia's Energy Sector
     Silvester Hibajene

Pennsylvania Public Utility Commission
» Alternative Dispute Resolution
     Cheryl Walker-Davis
» Conducting an Audit
     Robert Marinko
» Cost of Service Studies: Basic Components
     Paul Metro
» Cost of Service Studies: Pricing
     Paul Metro
» Managing Public Involvement – Consumer Protection
     Cheryl Walker-Davis
» Measuring Impact of Consumer Education
     Cheryl Walker-Davis
» Monitoring Utility Activity
     Wendell F. Holland
» Overview of PUC Accounting Systems
     Robert Marinko
» Rate Base Regulation and Depreciation Studies
     Paul Metro and Robert Marinko
» Role of Regulator in Monitoring the Electricity Sector
     Wendell F. Holland
» Update on the PUC and Recent Developments in Pennsylvania's Energy Sector
     Wendell F. Holland